EXERCISE TYPE
level A
Non-Management
Non-Management
Timing
55 mins
55 mins
Code:
IS-E-BAC
IS-E-BAC
Description
The Participant assumes the role of a Business Start-Up Advisor working for the Business Advice Centre (BAC). The BAC’s purpose is to provide assistance and advice to customers who are planning to start, or have already started, their own business. The Participant must meet with a customer who is interested in starting their own catering business. During the appointment, the Participant should gather as much information about the customer’s business as they can, provide advice where appropriate, and make referrals where required to specialist departments within the BAC. The appointment can take place either face-to-face or over the telephone.To place an order or discuss your needs further, call us or email customersupport@adc.uk.com
Criteria
- Customer Service
- Flexibility
- Interpersonal Sensitivity
- Judgement
- Listening
- Persuasive Oral Communication
- Planning & Organising
- Problem Analysis
- Stress Tolerance
- Tenacity






