Description

The Participant assumes the role of a Call Centre Operative in the Customer Support Centre of Stenham Bank. The Bank provides a range of services including credit cards, holiday insurance, current accounts and on-line banking. The Participant will be asked to answer the telephone to a customer who has queries regarding: a claim on their insurance policy; the range of services available; and a complaint about the service. The Participant must ensure that the outcome of the call is positive for the customer and that the action they agree is within the Company’s specifications.

To place an order or discuss your needs further, call us or email customersupport@adc.uk.com