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EXERCISE TYPE

Castle Works Plant
level A
Non-Management
Timing
50 mins
Code:
IS-I-CWP
 
 
 

Description

The Participant assumes the role of a shop floor Team Leader in a manufacturing plant, who has to discuss a major performance problem with a normally reliable hourly-paid employee. The problem has led to the need for a significant amount of re-work on a job and an inevitable delay to the customer. The Participant needs to establish how best to deal with the problem as well as the individual operator.

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Criteria

  • Flexibility
  • Openness to Change
  • Leadership
  • Decisiveness
  • Persuasive Oral Communication
  • Interpersonal Sensitivity
  • Quality Standards
 
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