EXERCISE TYPE
level A
Non-Management
Non-Management
Timing
50 mins
50 mins
Code:
FF-CRH
FF-CRH
Description
The Participant is asked by their manager to see the Customer Services Manager about the need to contact an unhappy customer on an issue related to the service given during the purchase of a lounge room suite. The Participant needs to gather all the available information to accurately assess the situation before they contact the disgruntled customer.
To place an order or discuss your needs further, call us or email customersupport@adc.uk.com
Criteria
- Stress Tolerance
- Flexibility
- Openness to Change
- Planning & Organising
- Judgement
- Problem Analysis
- Decisiveness
- Listening
- Persuasive Oral Communication
- Interpersonal Sensitivity
- Initiative
- Customer Service






