EXERCISE TYPE
level A
Non-Management
Non-Management
Timing
60 mins
60 mins
Code:
IS-I-CFC
IS-I-CFC
Description
Working in the restaurant of a Hotel, the Participant has to meet with a colleague to discuss their recent performance at work. The individual has not been pulling their weight within the team, resulting in other team members becoming de-motivated and resentful. This has had a significant impact on the team’s performance as a whole and as a result, the Participant has to try and move things forward without damaging their relationship with their peer.
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Criteria
- Flexibility
- Tenacity
- People Development
- Organisational Sensitivity
- Listening
- Persuasive Oral Communication
- Interpersonal Sensitivity
- Teamwork
- Initiative
- Quality Standards
- Customer Service






