AC-EXS

Assessment & Development Centres
Exercises & Services
Call Us: 01483 860898

change region
top

EXERCISE TYPE

Customer Facing Challenges
level A
Non-Management
Timing
60 mins
Code:
IS-I-CFC
 
 
 

Description

Working in the restaurant of a Hotel, the Participant has to meet with a colleague to discuss their recent performance at work. The individual has not been pulling their weight within the team, resulting in other team members becoming de-motivated and resentful. This has had a significant impact on the team’s performance as a whole and as a result, the Participant has to try and move things forward without damaging their relationship with their peer.

To place an order or discuss your needs further, call us or email customersupport@adc.uk.com

Criteria

  • Flexibility
  • Tenacity
  • People Development
  • Organisational Sensitivity
  • Listening
  • Persuasive Oral Communication
  • Interpersonal Sensitivity
  • Teamwork
  • Initiative
  • Quality Standards
  • Customer Service
 
bottom