EXERCISE TYPE
level A
Non-Management
Non-Management
Timing
60 mins
60 mins
Code:
NAR-DD
NAR-DD
Description
Participants meet as members of a quality circle team within a District Council Office. As a panel they have collective responsibility to assist a wider group of colleagues, namely helping to resolve pressing office problems. Their specific task is to make recommendations for handling: a neighbourhood dispute, a planning permission request, the use of an open public space and the rescheduling of waste services. A team approach is required for final recommendations.
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Criteria
- Flexibility
- Integrity
- Planning & Organising
- Leadership
- Organisational Sensitivity
- Judgement
- Problem Analysis
- Decisiveness
- Persuasive Oral Communication
- Interpersonal Sensitivity
- Teamwork
- Initiative
- Customer Service






