EXERCISE TYPE
level A
Non-Management
Non-Management
Timing
80 mins
80 mins
Code:
OP-NCS
OP-NCS
Description
As a Team Leader of a group in a large clerical department, the Participant has been asked to gather data on the way records are processed in the department and to make a presentation to their line manager on a potential efficiency improvement. The brief contains background information on the existing process, results of a method study and some comments from team members which in total suggest a way forward.
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Criteria
- Flexibility
- Openness to Change
- Planning & Organising
- Judgement
- Listening
- Persuasive Oral Communication
- Interpersonal Sensitivity
- Impact
- Initiative






