Description

As a Customer Service Agent at a call centre for Rabbit-Net, an Internet Service Provider, the Participant has to deal with a customer complaint. The customer is unhappy about the level of service that they have received and has several issues that they want the Customer Service Agent to resolve. The Exercise requires Participants to deal with the customer in an appropriate manner and to focus on their needs as well as providing solutions to their problems. Participants are supplied with adequate information and knowledge of this industry is not required.

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