EXERCISE TYPE
Non-Management
85 mins
IS-E-SOS
Description
The Participant plays the role of a Sales Representative for an executive office equipment and services supplier. The Participant is calling on the Purchasing Manager of a prospective customer, who has expressed an interest in their range of photocopiers. The Participant, who does not need any specialist knowledge of photocopiers, needs to undertake a standard sales approach, which if successful, will result in a sale. However, the size of the sale will vary depending upon the skill level of the Participant.
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Criteria
- Flexibility
- Tenacity
- Planning & Organising
- Judgement
- Problem Analysis
- Decisiveness
- Commercial Awareness
- Listening
- Persuasive Oral Communication
- Interpersonal Sensitivity
- Impact
- Initiative
- Resilience






