EXERCISE TYPE
level A
Non-Management
Non-Management
Timing
60 mins
60 mins
Code:
NAR-TA
NAR-TA
Description
Participants assume the role of Apprentice Motor Mechanics working for William Scott, a garage franchise. Participants are gathering for their monthly meeting to discuss how they can overcome current issues affecting their roles. They are faced with four key items which they are required to discuss and make recommendations for their managers. The issues include Health & Safety, meeting targets, handling customer problems and internal working relationships.
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Criteria
- Flexibility
- Planning & Organising
- Judgement
- Problem Analysis
- Listening
- Persuasive Oral Communication
- Interpersonal Sensitivity
- Teamwork
- Initiative
- Customer Service






